What does customer service have to do with "opportunities"? A lot really. Good customer service seems simple enough. Be flexible, don't play call center tag, hire friendly people and reward them well.
Yet many times it seems to be hard to get and/or give.
You may want to look at the current champs as described in the March 3, 2008 issue of Business Week:
1. USAA
2. LL Bean
3. Fairmont Hotels
4. Lexus
5. Trader Joes
6. Starbucks
7. Jetblue
8. Edward Jones
9. Lands End
10. Ace Hardware
11. Lincoln
12. The Ritz-Carlton
13. Amica
14. Enterprise Rent-A-Car
15. Publix Super Market
16. Nordstrom
17. Southwest Airlines
18. Wachovia
19. Smith Barney
20. Cadillac
21. Apple
22. Chick-Fil-A
23. Amzon.Com
24. Marriot Hotels
25. True Value
Check any of these firms out. Listen and watch to see what makes them champs. You'll find if you give good customer service in your networking and interviews you'll see growth and results.
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