Customer Service is still king. Think of any business you have dealt with with no satisfaction and you quit using them. You may have even dissed them.
When performing your connecting functions are you giving the best "customer service" you can. Are you returning calls promptly? Do you get information back to them in a timely manner? Are you connecting promptly with them on social networks when you say you will?
Are you really listening? I mean "listening" not just hearing? So many folks have returned to the group and admitted they really blew an interview and felt they had failed to listen. Their awareness was when the other party informed them "....that isn't what I asked..." That is most embarrassing.
You can easily grow your listening skills in Toastmasters.
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2 comments:
If anyone read with calmly your post, it gives an inspiration, you wrote very nice, thank you.
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I think you're so right...the art of listening is a skill that really helps in all forms of communications and with all types of people, including family and children. As a long time musician, being able to listen and interact with others has been a valuable skill and has carried over to other aspects in life.
I agree, Toastmasters is a wonderful place to hone these skills. Thanks for the post! :-)
Ed Bisquera
"Social Media Managers Wanted!"
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